Last updated: September 2, 2026
Acceptance of Terms
By accessing and using the website www.fineexpress.ma (the "Site"), you agree to be bound by these Terms and Conditions. If you do not accept these terms, please do not use the Site. Fine Express reserves the right to modify these terms at any time. Modifications will take effect immediately upon publication.
Services Offered
Fine Express offers the following services: Sea freight (consolidation and full container loads) Air freight International and national road freight Customs clearance Import-export consulting Real-time shipment tracking Services are provided according to the terms agreed upon in the quotation and the confirmed order.
Use of the Site
You agree: To use the Site for lawful purposes only Not to transmit offensive, defamatory, or illegal content To respect the intellectual property of Fine Express Not to hack, scan, or test the security of the Site Not to use robots or scrapers to extract our dataViolation: Any violation will result in the immediate suspension of your access.
User Accounts
If you create an account on our Site: You are responsible for the confidentiality of your login credentials You accept all activity occurring under your account Fine Express is not responsible for unauthorized access You must notify Fine Express in the event of suspicious access
Orders and Payment Order Process:
You request a quotation via the contact form Fine Express sends a proposal You confirm the order Payment is made according to the agreed terms The shipment is processed
Payment:
Payments must be made according to the terms of the quotation Fine Express accepts bank transfers, checks, and bank cards Cash on delivery (subject to conditions) Rates are in the currencies specified in the quotation
Cancellation:
Cancellations must be made before the goods are picked up Cancellation fees may apply depending on the timing of the request
Responsibilities of Fine ExpressFine Express undertakes to:
✓ Handle your goods with care
✓ Respect agreed deadlines
✓ Ensure shipment tracking
✓ Comply with customs regulations
✓ Maintain clear communication
Limitations of Liability:
Fine Express shall not be liable for:
Delays due to weather conditions or exceptional events
Damage caused by insufficient packaging
Uninsured loss or damage Improperly declared liquid, fragile, or dangerous goods Errors in the information provided by youGoods Insurance
Fine Express offers insurance coverage adapted to your merchandise Insurance is optional unless agreed upon in advance
Deductibles and coverage caps are specified in the contract Insurance claims must be reported within 72 hoursIntellectual PropertyAll content on the Site (texts, images, logos, videos) is the property of Fine Express or its partners.
Prohibition:
To reproduce, modify, or distribute the content without authorization To use our logos or trademarks without written consentExternal LinksThe Site may contain links to third-party sites. Fine Express is not responsible for: The availability of these sites Their content or policies Losses or damages caused by their use
User Responsibilities You are responsible for:
The accuracy of the information you provide. The complete and honest declaration of your merchandise. Compliance with the law regarding shipped goods. Applicable customs duties and taxes. Required documentation and certificates
False Declarations:
False declarations may lead to legal prosecution.Data Confidentiality Refer to our Privacy Policy to understand how we collect and protect your data.
Dispute and Resolution Jurisdiction:
These terms are governed by Moroccan law. Disputes will be handled before the courts of Morocco (Casablanca)
Amicable Resolution:
Before taking any legal action, contact us at contact@fineexpress.ma
We will attempt to resolve the dispute amicably A period of 30 days is granted for a resolution
Limitation of Liability
Fine Express shall not be liable for direct, indirect, incidental, special, or punitive damages, even if advised of the possibility of such damages. Fine Express's maximum liability to you shall not exceed the amount paid for the service in question.IndemnificationYou agree to defend, indemnify, and hold Fine Express harmless from any claims, damages, losses, or expenses (including legal fees) arising from: Your use of the Site Your violation of these terms Your violation of applicable law Contraband or prohibited merchandise
Suspension and Termination
Fine Express reserves the right to: Suspend or terminate your account at any time Refuse service without notice Block payment in case of suspected fraudService ModificationsFine Express reserves the right to: Modify or discontinue services. Change rates and terms Update routes and partners Modifications will be communicated in advance when possible.
Site Availability
Fine Express does not guarantee: 24/7 availability of the Site The absence of bugs or errors Compatibility with all devices We strive to minimize interruptions.
Legal Compliance
Fine Express operates in compliance with: Moroccan and international customs regulations Freight transport laws Applicable safety standards
Data protection (GDPR, Moroccan laws)ContactFor any questions regarding these Terms and Conditions:
Fine Express
5 Boulevard Abdellah Ben Yacine, Casablanca, Morocco
contact@fineexpress.ma
+212 6 44 53 46 40
SeverabilityIf any provision of these Terms is found to be invalid, the remaining provisions shall remain in effect.
Fine Express will endeavor to replace the invalid provision with a valid provision having the same effect.
© 2026 Fine Express. All rights reserved.